Frequently Asked Questions

Everything you need to know about your P. Louise beauty haul.

When will my order be shipped?

We aim to process all orders within 3-5 working days. During peak periods or major product launches, processing times may extend slightly due to high demand.

Do you ship internationally?

Yes, P. Louise ships worldwide! Shipping costs and delivery times vary by destination and will be calculated at checkout.

What is your return policy?

Due to hygiene reasons, we can only accept returns on products that are unopened, unused, and in their original packaging within 14 days of receipt.

Is P. Louise cosmetics cruelty-free?

Absolutely. We are proud to be a cruelty-free brand and do not test any of our products or ingredients on animals.

How can I track my parcel?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to follow your package's journey.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and buy-now-pay-later options such as Klarna and Clearpay for eligible regions.